Thank you for choosing virtualbrainai.net to buy men’s clothing! We are committed to providing you with the best shopping experience. If you are not satisfied with the purchased products, here is our return and exchange service policy:

  1. Return and Exchange Application
    Application time: You can apply for a return and exchange within 7 days from the date you received the product.
    Application method: Please log in to your account, enter “Order History”, select the product you want to return, click “Apply for Return and Exchange”, and fill in the relevant information according to the prompts.
  2. Return and Exchange Conditions
    The product must be unworn, unwashed, and keep the original tags and packaging.
    Some specific products may not be eligible for return and exchange, please read the product description carefully before purchasing.
  3. Return and Exchange Process
    Submit an application: Submit a return and exchange application on the website.
    Get authorization: We will review your application as soon as possible and send the return and exchange authorization by email.
    Package and return: Please pack the product together with the return and exchange authorization, using the original packaging or other suitable packaging materials. Ensure the safety and integrity of the package.
    Return by mail: Please send the package back to the specified address (provided in the authorization email). It is recommended that you choose a trackable mailing method to ensure the safe arrival of the package.
  4. Refund Policy
    Once we receive the returned product and confirm that it meets the return and exchange conditions, you will receive a refund. The refund will be returned to the original payment method and the processing time is usually 5-7 business days.
    If you choose to exchange, we will send you a new product as soon as possible after receiving your product.